PC Installation Instructions

Step 1



Step 2



Step 3

Once you've logged on, please take a moment to read our new Security Enhancements, then click Continue to begin setting up four Security Questions.



Step 4

Select and answer four Security Questions (avoid using symbols in any of your answers). If you're not using a public computer, select Yes to have your PC remember your answers. Click Continue to proceed.



Step 5

Verify that your questions and answers are correct, then click Finish to proceed (Click Update your Settings if you need to correct an answer).



Step 6

Click Download to begin the installation.



Step 7

Click Run to begin the File Download.



Step 8

Click Run to begin installing the Citrix Online Plugin.



Step 9

The Citrix Online Plugin will take about 2-3 minutes to install.



Step 10

After the installation completes, you will receive a confirmation message. Click OK.



Step 11

Your hCare Access Workstation will launch automatically.



Step 12

To learn more about using your hCare Access Workstation, click here.